RPA Senior Developer in Taguig at The Goodyear Tire

Date Posted: 7/22/2020

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Taguig
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    7/22/2020

Job Description

Location: PH - Philippines - A5R0   
Goodyear Talent Acquisition Representative: Joseph Rance Robines  
Sponsorship Available:  No
Relocation Assistance Available: No 

The RPA Senior Developer provides technical expertise in managing and developing RPA in the UIPath environment including configuration, development, research, troubleshooting, and user support.

This position applies proven communication, analytical and problem-solving skills to help identify, communicate and resolve systems issues as well as escalating appropriate issues to UIPath for troubleshooting and resolution.

Creates Business Process Analysis documentation that translates requirements into SDD (Software Design Document), architects and develops the solution.

Maintains robot's performance and lifecycle by performing monitoring and analysis, and performance tuning; troubleshooting robots problems.

Escalating problems to Regional, Global or Direct to Vendor Support.

Secures RPA by developing system access, monitoring, control, and evaluation; maintaining documentation.

Architects solutions in compliance with corporate standards and integrating with several applications.

Key Responsibilities:

  • Architects and develops automation scripts using UIPath RPA solutions, leveraging robust solutions using the REFramework to utilize queues, monitoring and self-healing activities.
  • Develop code that is re-usable and shared within the organization under the Library, within proper versioning and granularity. Includes developing solutions in Excel, SharePoint, Powershell and other technologies to deliver sustainable automations
  • Contribute to internal and global project efforts including environment upgrades, migrations, data gathering and analysis, communicating and enabling RPA features, and releasing new automation
  • Participate in the BPA, SDD and architecture of solutions supporting the overall organization
  • Administer the Orchestrator engine that drives configuration and control of the UIPath environment. Research and address root cause of failed operations and scripts.  Escalate as necessary
  • Proactively analyze logs, events, and warnings to identify and communicate abnormal situations or incorrect configuration
  • Work with UIPath communications manager to identify upcoming changes to UIPath functionality
  • Mentors other developers and promote collaboration, standardization and coach the RPA community on capabilities and use cases
  • Maintain RPA documentation, exception lists, and procedures
  • Flexibility in work schedules, including evening, weekend, holiday and rotating shift requirements (scheduled in advance).    
  • Enable follow-the-sun support model with Akron and Luxembourg associates

Qualifications:

 

Education & Certifications:

  • At least IT Bachelor Degree, or equivalent experience
  • MIS Degree, At least 1 Recognized IT Certification, ITIL Training, UIPath Certification (desired)             
  • Customer-oriented attitude, strong work ethics, integrity and accountability for assigned tasks
  • Proven work experience supporting enterprise scale RPA systems

Experience

3-5 years of experience with the following:

  • Development of RPA scripts using UIPath
  • Business Process Analysis
  • Incident resolution for a user population
  • Working knowledge of PowerShell scripting and automation
  • Advanced MS Office knowledge (ex: Excel macros)
  • Experience with SQL
  • Basic understanding of IT architecture and infrastructure
  • Familiarity with ERP systems and APIs
  • Demonstrated successful experience in developing efficient and effective solutions to business problems

Knowledge, Skills & Abilities

  • Proven experience in a RPA developer role
  • Excellent knowledge of best practices around management, control, and monitoring of RPA infrastructure
  • Experience with scripting, log analysis, customer support, troubleshooting, and problem resolution is desired
  • Great at organizing, prioritizing and multitasking.
  • Exhibit enthusiasm, patience and attention to detail
  • Excellent customer service engagement

Interpersonal Skills:

  • Be able to communicate effectively in English
  • Professionally communicate through email to other global team members
  • Clearly communicate complex problems to business personnel

Practical knowledge of the following:

  • UIPath Orchestrator administration
  • UIPath RPA development
  • PowerShell language and methodology
  • 3rd party software integration support
  • ITIL Methodology
  • Vendor Engagement
  • Customer Experience Provider
  • Escalation Management
  • Ticket Management
  • Change Management       
  • Problem Management

Operations and Support:

  • Perform daily RPA and automation system monitoring, verifying the integrity and availability of all automation, systems, and key processes, reviewing system and application logs, email notifications, Microsoft Teams cards, and verifying completion of scheduled jobs
  • Manage incident queue proactively to quickly and effectively provide resolutions to our internal customers
  • Identify, troubleshoot, and address root cause of all automation issues (warnings, failures).  Drive resolution of technical, procedural, and personnel issues leading to automation failures
  • Repair and recover from hardware or software failures.  Coordinate and communicate with impacted constituencies
  • Suggest improvements to existing systems and monitoring that could reduce downtime, increase automation performance, and increase team productivity

Maintenance:

  • Develop enhancements (patches and upgrades) on a regular basis and upgrade administrative tools and utilities. Configure / add new services as necessary
  • Upgrade and configure system software that supports IT Security applications or Asset Management applications per project or operational needs
  • Perform periodic performance reporting to support capacity planning
  • Adhere to all ITIL procedures including incident, problem, and change management

Goodyear is one of the world’s largest tire companies. It employs about 64,000 people and manufactures its products in 47 facilities in 21 countries around the world. Its two Innovation Centers in Akron, Ohio and Colmar-Berg, Luxembourg strive to develop state-of-the-art products and services that set the technology and performance standard for the industry. For more information about Goodyear and its products, go to www.goodyear.com/corporate

Job Segment: Developer, SQL, Database, ERP, Information Technology, Technology

CHECK OUT OUR SIMILAR JOBS

  1. Software Engineer Jobs
  2. Project Engineer Jobs